Refund Policy — Evergrove Mushroom Market

Last updated: November 24, 2025

We want your experience with Evergrove Mushroom Market to feel calm, clear, and reliable. If something isn’t right, we’re here to help.

 

1. Return Window

Returns may be requested within 30 days of receiving your order.
Items must be unopened, in their original condition, and in original packaging.

 

2. Non-returnable Items

Due to the nature of food products, we cannot accept returns on:

• Opened or partially used items
• Perishable goods that have been unsealed
• Gift cards

   

3. Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10 business days.

 

4. Damaged or Incorrect Items

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days with a photo of the issue. We will replace or refund the item promptly.

 

5. Exchanges

We currently offer exchanges only for damaged or defective items.

 

6. Shipping Costs

• Original shipping fees are non-refundable.
• Customers are responsible for return postage unless the item arrived damaged or incorrect.